What is Concierge Service?
The concept of concierge service may take your mind’s eye to the lobby of an upscale hotel and honestly, that’s how we like it! Concierge service is all about being knowledgeable, helpful, and dependable for each of our clients. We can’t promise we’ll get you great seats at the theater, but we can guarantee a hassle-free experience for your next promotional product order!
Benefits of Concierge Service
Our passion and years of experience make us an extension of your team, not just another vendor. We keep track of your past orders to maintain a seamless look for all your branded items. We’re always on the lookout for new trends and product lines. If we come across something we think you may love, we’ll send it your way!
Online-only suppliers may seem convenient, but their customer service can be unreliable at best. We’ve seen too many orders from these kinds of distributors turn out badly with no hope of a refund or reprint. We maintain relationships with only trusted production teams and stay ahead of issues before they happen. If you ever have questions, we’re just a phone call or email away!
How Concierge Service Works
Each of our projects starts with a conversation. Whether it’s your first order with us or we’ve supported your marketing needs for years, we strive to understand your vision and goals. Our team will ask about your audience, budget, and when you need your order delivered. Then, we do our thing! We source from a variety of trusted vendors to find options that meet your exact specifications. Having trouble deciding? We can provide samples of your top picks to help you find the perfect match.
Once you’ve landed on your item, it’s design time! Our team will create examples of how your logo or design can be imprinted onto your favorite pen, hoodie, or piece of drinkware. If you’re ordering multiple products for an event, we make sure every item feels cohesive with the rest for the biggest impact possible. For large orders or complex designs, we may recommend a spec sample. These single pieces let you see exactly how your item will turn out before your entire order is run.
Then, we take care of the ordering process from start to finish. Our team keeps track of where your order is in production and handles any questions that may come up along the way. We give you a heads up when your items have shipped and can coordinate expedited shipping if you’re on a tight schedule. We’ll also check in with you after delivery to confirm everything came out perfectly.
At the end of the day, we’re here to relieve stress for our clients. No order is too big or small for our attention. We want to help you stand out and showcase your brand in the best possible light. To get started, send us a message or give us a call. We can’t wait to show you the difference that concierge service from Flicker Promotions will make for your business!